Here are questions that are frequently asked by our members. You may find answers to your questions about our classes, fees and services.

1. When should my child begin swimming lessons?

A parent knows best. The best time to start your child in swimming is when you think your child is ready. For the comfort of our instructors we prefer to teach babies from ages 6 months and up.

2. What kind of program does our school offer?

Shelly swimming school offers a foundational-based program that enforces technique and safety. The program encompasses the use of a unique circular learning system that helps students store to memory their learnt skills for life long enjoyment.

We have programs in water introduction, water safety skills, stroke development, competition, Championship and adult swimming.

3. How long will it take for my child to swim?

As every child learns differently it can be hard to estimate the exact success timeframe of each child. The more a child is exposed to swimming the more knowledge they will absorb, in turn having an impact on their speed intake of their own skills as they learn to understand the correct body movements needed to swim.

4. Do we offer adult lessons? How long do they take?

Adult lessons are offered at Shelly Swimming School. Classes are a maximum of 6 students to a ratio of 1 instructor. Within an adult lesson you will learn water safety, Breaststroke, Backstroke, Freestyle and Butterfly. We guarantee an adult can learn to swim all the mentioned strokes successfully within 3- 4 terms.

5. What is your cancellation policy?

At Shelly swimming school, we have a no refund policy. Please ensure when booking that a suitable time and day is selected.

6. What if I cannot make it to a class?

Appropriate Notification needs to be given to administration staff. Notice must be given to eligible for make-up lessons (6pm night before for morning classes and 12pm for afternoon lessons). Only two (2) make- up lessons are allowed per term, and must be taken with in the term. It is responsibility of the parent to book and attend make-up lessons. The school does not take responsibility of organising make-up classes and once a make-up lesson has been booked, it cannot be rescheduled, it is your responsibility to attend. Make-up lesson are dependent on availability and are not guaranteed. Be aware that your normal instructor may not be available. There is NO refund for classes that are not attended.

7. What if my child is regressing?

Regression in the water can be from many factors; sometimes the relationship between the Instructor and child or the child and other students in the class can cause a set back. Sometimes regression can occur from outside factors like general home life, a new transition into school/care or the addition of a sibling. We will try to assist you in any way we can. If you feel your child is regression please speak to our administration staff and they will discuss it with the instructors to help find a solution to get your child back onto the path of success.

8. How many classes a week should my child do?

There is not an exact number of lessons your child needs for success .The more exposed your child is to swimming the faster they will progress. It is true a champion swimmer can be developed by one lesson a week, however offering more lessons a week can encourage your child to learn to swim sooner.

9. Why do you use floatation aids?

There are two reasons for why Shelly Swimming School uses Floatation aids in our Learn to Swim program. Firstly, by providing floatation aids a student’s body movements are not limited, as the instructors are able to maintain some distance allowing students a chance to establish independence and build self-confidence without developing fear. Whilst a student’s water confidence matures, less floatation aid assistance is required. Instructors monitor student’s development and progress each lesson and make adjustment to floatation aids when necessary.

Secondly, our pool is a full depth pool maintaining your children’s safety is one of our greatest concerns. We know some children are little explorers and can venture away from the safety of the shallow step area, the use of floatation aids here provides parents some piece of mind that their child is safe throughout the entire time of the lesson.

10. What if my child has come from a school that didn’t use floatation aids?

If your child has come from a swim school that does not use floatation aids our instructors will assess the safety risk of leaving your child without floatation aids. If your child may be at risk within the water our instructors will equip them with an adequate level of flotation aid.

11. Can my child swim outside my lesson?

Unfortunately our facilities do not offer a safe place for students to swim outside of lesson times. In addition to the above we are not a lifeguarded pool so are therefore unable to offer the availability of safe free swim.

12. What if my child does not speak English?

Shelly Swimming has many staff members from many cultures. We are able to offer the following languages English, Mandarin, Cantonese, and French to assist students with their lessons. If any other language is required please ask our administration staff, as they may be able to assist you.

13. Does my child require goggles?

Goggles are not a uniform requirement for swimming. For children developing safety skills they can be a hindrance to staff and slow down the progression into the stroke development stage. If your child chooses to wear goggles it is required that you supply your own. Goggles are available for purchase from the administration counter.

14. What is the appropriate clothing for my child during a swim lesson?

  • Correct swimwear should be worn during swimming lessons.
  • For boys: this is swimming trunks and/or a rash shirt.
  • For girls: a one piece swimsuit or two piece rash shirt and bottoms.

Please refrain from dressing your child it swimwear that has excess material such as a skirt or wings as this attire makes it hard for children to move through water. In addition to this over sized swimwear can also be a hazard. Please ensure all swimwear fits appropriately.

15. What should my child wear for a safety test?

  • During a safety test students are required to wear the following:
  • Light tee shirt
  • Light shorts
  • Closed in shoes ( Crocs)

No goggles are aloud to be worn during this test.